Why model details matter for fridge repair
A basic single-door fridge has few parts and a simple cooling circuit. A frost-free double-door or side-by-side uses fans, air ducts, dampers, sensors, a defrost heater and an electronic control board, and sometimes an inverter compressor. Those designs fail in different ways, need different tests and rely on different parts. Knowing exactly which refrigerator you have lets us plan the diagnosis and tell you honestly what is realistic.
We are an independent repair business. We do not claim to be an authorised service centre for any manufacturer.
Finding your fridge's model details
- Inside the fresh-food compartmentThe data label is often on the side wall, near the top or behind a shelf.
- Behind the door or on the door frameSome models have the label on the hinge side of the cabinet.
- On the back or underneathOlder and smaller models often have it on the rear panel, where it can be hard to see.
- In the manual or warranty cardIf you still have them, they list the model and serial numbers.
- On the compressorA separate compressor label shows the cooling system's details, but it is hard to reach, so do not move the fridge unless you can do so safely.
What to send us
- The brand and model number, or a clear photo of the label.
- What type of fridge it is: single-door, double-door, side-by-side, bottom-freezer or a chest freezer.
- What is wrong: which compartment is warm, whether there is ice, water, noise or an error light.
- How long it has been happening and whether there was a power cut or a move.
- Its approximate age and any earlier repairs.
Warranty and repair
If your fridge is still under warranty, read the terms first. Some manufacturers require their own authorised providers to do any work and might reject claims after a third-party repair. If you are unsure, contact the manufacturer or seller before you arrange anything with us.
Related services
- Refrigerator repair explains the common faults and our diagnostic approach.
- Our guide to look-alike fridge faults explains why "low gas" is not always the answer.
Need help with your AC or appliance?
Call or message us on WhatsApp. Tell us the appliance, its make and model if you have them, and what is happening. A photo or short video of the fault helps.
Available 24/7 · We aim to respond within 30 minutes · 6-month warranty on repair work
Refrigerator brand FAQs
Can you repair frost-free and inverter fridges?
Many are repairable, but they have more electronics. Send us the model and the symptoms and we will say what we can do.
Do you repair freezers and chest freezers?
Describe the unit and the fault when you contact us and we will confirm.
My fridge is an imported model. Does that matter?
Imported or older models can have harder-to-source parts. Send the label photo and we will tell you what we think is realistic.
Can you tell me the fault from a video?
Sometimes you can get a good indication, such as which fan is not running or whether the compressor is clicking. A physical inspection is still needed to confirm.
Helpful guides
Refrigerator Guides
Common Fridge Faults in Hot, Humid Climates
A fridge works harder in a hot, humid kitchen. These are the faults that appear most often and what each one means.
Refrigerator Guides
Fridge Gas Leak or a Look-Alike Fault? How to Tell
Many fridge problems look like a gas leak but are not. Learn the difference before assuming the worst.