Who we are
This website is operated by Best in Town (BTAC), an appliance and air-conditioning repair business serving customers in Bahrain. You can reach us on +973 3882 2924 by phone or WhatsApp. In this policy, "we" and "us" mean Best in Town (BTAC).
What information we collect
Information you give us. When you use the contact form or the callback card we collect the details you enter: your name, phone or WhatsApp number, area, the service you need and your message. If you call or message us on WhatsApp, we also receive your number and whatever you choose to send, such as photos or videos of an appliance.
Information collected automatically. Our web servers and hosting provider may keep standard technical logs, such as IP address, browser type and the pages requested. This website does not currently use advertising or analytics cookies.
Information stored in your browser. To avoid showing the callback card repeatedly, the site stores a small note in your browser (local storage and session storage) saying whether you have seen or dismissed it. It contains no personal details and you can clear it at any time in your browser settings.
How we use your information
- To reply to your enquiry and arrange or carry out a repair.
- To keep a record of the work we have discussed or done for you.
- To protect the site from spam and abuse.
- To meet legal or regulatory obligations where they apply.
We do not sell your personal information and we do not use it to send marketing messages you have not asked for.
Who we share it with
We share information only where it is needed to deal with your request:
- WhatsApp. If you message us or use the form's WhatsApp option, your message is handled by WhatsApp under its own terms and privacy policy.
- Form and security providers. If the contact form is connected to a form-processing service, or to a spam-protection service such as Cloudflare Turnstile, the details you enter are processed by that provider for the purpose of delivering your request and filtering spam.
- Hosting and technical providers that keep this website available.
- Authorities, where we are legally required to disclose information.
How long we keep it
We keep enquiry and job details for as long as needed to deal with your request, to follow up on work we have carried out and to meet any legal or accounting requirements. After that we delete or anonymise them.
Security
We take reasonable steps to protect the information we hold, but no website or messaging service is completely secure. Please do not send payment card numbers, passwords or other highly sensitive information through the form or by message.
Your rights
Under Bahrain's Personal Data Protection Law (Law No. 30 of 2018) you have rights over your personal data, including the right to ask what we hold about you, to ask us to correct it and, in certain circumstances, to ask us to stop processing or delete it. To make a request, contact us using the details on our contact page and tell us what you would like us to do.
Children
This website is intended for adults arranging repairs. We do not knowingly collect personal information from children.
Links to other sites
Our pages may link to other websites, including our Facebook page and WhatsApp. We are not responsible for their content or privacy practices.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised. If you have questions about it, please contact us.